Returns & Exchanges Policy
At Skin Pharmacy, we want you to be completely satisfied with your skincare journey; if a product doesn't suit your skin, you can return it within 30 days of purchase. Items must be in their original packaging and at least 75% full to qualify for a refund or store credit.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Pack with Care
Securely place the item in its original box along with your packing slip to ensure the product arrives safely at our laboratory.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.
Quality Review & Refund
Once our dermatologists inspect the returned item, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing